Frequently asked questions

Frequently asked questions


How do we access Mind’s eLearning courses?

There are 2 ways to access Mind’s eLearning. You can buy a licence and host our courses on your own learning management system (LMS). If you don’t have a LMS, you can access the courses via Mind’s LMS.

What is a learning management system?

A learning management system (LMS) is a technical platform that hosts educational content like eLearning courses. If you have your own LMS, you can administer, track and report on the courses on your platform.

Your IT or learning and development teams should be able to support you if you host any of our courses on your LMS.

If we choose to host, what technical requirements do we need?

Your LMS will need to be compatible with SCORM 1.2 or SCORM 2004 (second edition) files. The courses all contain video, audio and animation.

Mind’s eLearning works best with:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer version 11 or later
How long does an eLearning licence last?

You can buy a licence for 1 year. You can buy this upfront or renew it annually. We’ll contact you when the licence is due for renewal.

What languages are the courses available in?

Our eLearning courses are available in English and Welsh.

Do the courses have to be completed in one sitting?

Our complete eLearning courses are made up of several modules each. Learners can complete each course in 1 sitting, or module by module.

eLearning prices

Our pricing is based on the size of your organisation’s learning audience.

If you have a learning management system (LMS), we license the SCORM files for you to host on your own LMS.

If you don’t have a LMS, you can still access our eLearning. In these instances, the eLearning course will be hosted on Mind’s LMS. The fee for this is 10% of the licence fee, per year of your licence. We offer subsidised rates for statutory bodies and charities.

The Snapshot

How many employees do I need in my organisation to buy the Snapshot?

The Snapshot is for organisations with a minimum of 20 employees.

Once I’ve signed my organisation up to take part in the Snapshot, what’s next?

Once you’ve signed your organisation up to take part in the Snapshot you’ll receive access to the Snapshot portal. This will give you access to a series of guidance modules and supporting resources for you to use throughout the process. We encourage you to work through the modules as you facilitate the Snapshot in your organisation.

Do we have to launch the Snapshot as soon as we’ve signed up?

It’s important to launch the Snapshot at a time that is best for your organisation. Consider any upcoming busy periods, holiday periods and any other surveys that are scheduled across the organisation. You will be prompted to select a survey start date when purchasing the Snapshot. You can launch the Snapshot when you are ready to, however, we recommend you launch within 2 months of purchasing the product.

How many people in my organisation can have access to the Snapshot portal?

We will provide your designated Snapshot lead with admin access to the Snapshot portal. The lead user will then be able to grant access to additional users to support the delivery of the Snapshot. We recommend no more than 3 individuals have access to an organisation's Snapshot portal.

How long is the survey active for?

Your Snapshot survey will open on your chosen date and last for 3 weeks before closing. During this time, employees can take the survey.

When exactly will our survey period end?

Your survey period will end at 17:00 on the final day of your survey period. From this time your PIN will no longer give you access to the Snapshot survey.

What is the PIN used for?

The PIN should be entered at the start of the survey. Your PIN is unique to you and helps us identify responses from your organisation. If you decide to take part in the Snapshot again in the future, we will give you a different PIN allowing us to easily differentiate your most recent data from any previous responses. If a specific business unit/department decides to take part in the Snapshot another unique PIN will be issued.

I can’t access the Snapshot portal when I’m in my office.

Some IT teams have set up stringent controls on their wi-fi network, please speak to your IT support to assess whether there are any firewalls restricting access to the Snapshot portal when you are in your office. If this does not seem to be the issue, please email [email protected] and a member of our team will be able to help.

The Index

What was the purpose behind launching the Workplace Wellbeing Index?

As part of our overall strategy we want to ensure 3 million employees are offered workplace wellbeing support. Every employer depends on having healthy and productive employees. Staff that feel valued and supported are far more likely to perform at their best. Our Workplace Wellbeing Index is a benchmark of best policy and practice. It was created to help organisation's understand where they are doing well and where they could improve their approach to mental health in the workplace. We want to continue to build on our workplace wellbeing activities with employers, focusing support on sectors that employ many people on low incomes.

What’s in it for my organisation?

Taking part in our Index will enable your organisation to:

  • Gain public recognition of your commitment to workplace wellbeing
  • Learn where you benchmark in comparison to peers and other organisations participating in the Index
  • Share and access best practice learning from other employers
  • Be part of a movement for change in workplace mental health and a trailblazer in your sector
  • Find out how supported employees feel and whether your organisation’s workplace wellbeing policies and practices are effective and successful from an employee perspective
Who should complete the Employer Assessment?

Depending on your organisation, your wellbeing/HR lead or the person responsible for overseeing HR/people processes would be best placed, as they should have access to the relevant details and policies. Completing the Employer Assessment may involve a number of people within your organisation.

How long does the Employer Assessment take to complete?

We would recommend you allow plenty of time to complete the Employer Assessment. Give yourself at least two working days over the submission period to establish the evidence you will need to submit and where this is saved/filed. It is also worth considering your approach to inputting into the survey across teams and gaining internal sign off as this may increase the completion time.

Where can we access the Employer Assessment and Staff Survey?

Our Employer Assessment and Staff Survey are hosted on Qualtrics and links to these will be shared with you. These links can be accessed on any PC, laptop, tablet or mobile phone.

Who can I contact if I have a problem with the survey platform?

If you have any general technical queries whilst completing the survey, please contact the Qualtrics customer services team on 020 3808 3311.

When do I learn how my organisation has scored in the Index?

You will receive your results and ranking as part of your final report. At the Workplace Wellbeing Awards all the Gold, Silver, Bronze, Committed to Action employers as well as our employee award winners will be announced.

How should I communicate and celebrate my results?

You can communicate and celebrate your results in a number of ways:

  • Announce the results to your staff using your internal communications channels e.g. staff meeting, intranet, newsletters and posters
  • Host an internal celebratory event
  • Announce the results externally to your stakeholders or customers e.g. via your website, newsletters, annual reports and press releases
  • We will provide you with a digital badge which you can add to your website, email signatures or stationery to promote your achievement
What are the next steps once I’ve received my results?

You'll find out more about the next steps once you've received your results, and we'll share a resource pack to support you. Your account manager will set up a report delivery meeting to further discuss your results with you.

Policy Reviews

We'd like to share some policies that are not listed as ones you review, can we submit them?

We're unable to review policies not listed as part of the policy review process. If any policies shared fall outside of the scope of the policy review process we'll acknowledge them in the report but are unable to provide any feedback or guidance in relation to them.

We have a mental health strategy can we share this in lieu of developing our mental health policy?

Setting out your organisation's goals and ambitions for improving mental health and wellbeing in the workplace is important however we are unable to review strategies as part of this process. If you purchase a policy review and do not have a mental health policy in place we will provide some guidance on how to develop the policy and what it could include. This guidance along with any existing strategies provide a good basis for policy development.

We don't have all 9 policies in place, can we still purchase a policy review?

Yes. If there are policies you do not have in place, we will provide guidance on how to develop these policies and what they could include.

Back to Top